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KB00023 - How to enable autosave to HTML
Summary : How to enable autosave to HTML Solution : To enable autosave to HTML:Install the product with VBE enabled.Launch the VBE.Open the workspace module and modify the code. Change the following:...
View ArticleKB00025 - How to setup system monitoring with SNMP
Summary : How to setup system monitoring with SNMP Solution : The SNMP Extension agent utilizes the built-in Microsoft SNMP service. This service supports SNMPv1 and SNMPv2c. It is not installed by...
View ArticleKB00026 - How to convert glossaries to quick no...
Summary :How to convert glossaries to quick note templates Solution : To convert glossaries to templates:Open a command prompt.Change to installation folder.Launch Glossary2QN.exe with the command line...
View ArticleKB00027 - How to re-enable old glossaries
Summary :How to re-enable old glossaries. Solution : - To re-enable old features:Before upgrading to FTR Gold 5.X, copy the file reservedkeys.txt from the installation folder to My Documents.Upgrade to...
View ArticleKB00208 - Delta 1010 – Noise on starting recording
Summary: Intermittently when starting recording using a delta 1010LT as the audio capture device, noise is recorded along with the audio.More Information: This issue was diagnosed to be an issue with...
View ArticleKB00210 - CD/DVD Drive Not Detected
Summary :A number of reports have been received about CD/DVD recording drives not being detected by FTR programs. The reported drives are typically used by Dell or HP.More Information:Our research has...
View ArticleKB00214 - Enable Merge/Filter functions
Summary :-The merge and filter options are disabled by default in version 5.5 of FTR Reporter, FTR Log Notes and FTR Monitor. They can be re-enabled using the following process.Solution : -Start the...
View ArticleKB00217 - Configuring AudioScience ASI5316 Soun...
Pay particular attention to the following configuration options:Set adapter index if you have more than one card (datasheet ASI5308...Sound Cards section 10.2)Enable Intercard Sync and enable card...
View ArticleKB00218 - Optical Burning on Windows XP
Affected productsFTR Reporter 5.6TheRecord Manager 5.6OSWindows XP onlyIssueThe Windows Feature Pack is required if you wish to use Optical Burning on Windows XP. This applies to optical archiving in...
View ArticleKB00220 - Log Notes/Reporter won't appear o...
ProblemWhat is happening is that log notes is opening off screen.I assume you are both using Windows 7 and FTR Gold 5.4 as i have only ever heard of this happening on windows 7.SolutionBrowse to...
View ArticleKB000221 - FTR Reporter public folder on Desktop
Summary : FTR Reporter saves log sheets in the “Public” folder on the desktop.More Information :Applies to: FTR Reporter when first configured to archive to a warehouse.Technical Details :After adding...
View ArticleKB00222 - Windows 7 blue screen on shutdown wit...
ProblemI get a blue screen (BSOD) on shutdown of my recording PC.SolutionThis answer applies to the conditions listed below and was first reported in the attached Product Defect Report. The underlying...
View ArticleKB00225 - Using Unsupported IP Cameras
FTR recording technology is officially compatible with a subset of ONVIF-compliant IP Cameras, which have been tested as being reliable and supported by our recording system. However, it may be...
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KB00226 - AXIS IP Camera Configuration
Supported Axis IP cameras can be used to record video in FTR Reporter and FTR Interrogator.The following is a list of currently supported IP Cameras:Axis P3346. Firmware Version - 5.20Axis P3304....
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KB00228 - Setting up a Secondary Server
Summary :This article describes how to setup a secondary FTR Reporter Server to provide redundancy in the event of a Primary Server failure.More Information :FTR Reporter Server records multiple...
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KB00229 - Mono Secondary FTR Reporter Server
Summary:This article describes how to setup FTR Reporter Server hot standby 2 to 1 redundancy using a lower-cost mono-mix for backup.More Information:FTR recommends users deploy a backup server to...
View ArticleKB00233 - Upgrading to FTR Gold 5.6.1
Service Pack 1 upgrades version 5.6 to 5.6.1. As such, the upgrade is applied by inserting the version 5.6.1 installation disc and following the prompts. Most settings will be preserved though you...
View ArticleKB00234 - Filter tool causes VBA code error
ProblemI try to use the Filter function (Tools / Filter) but the program displays a window containing Visual Basic code and an error message: "Compile error: Can't find project or library"Applies for...
View ArticleKB00232 - Connecting an External Clock to FTR R...
SummaryThis article describes how to connect an external clock so that it displays the record time generated by a recorder hosted on an installation of FTR Reporter Server.More InformationFTR supports...
View ArticleKB00237 - Delta 44, Dell and Windows 7
Summary :After selecting the Delta 44 as the recording device, recorder will not record or may record for a brief period before recording stops.There are 2 issues we have come across, the first being...
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